Refund policy

Refund & Exchange Policy

Thank you for shopping with ApexLord. We take pride in delivering premium-quality activewear and ensuring a smooth shopping experience. Please read our Refund & Exchange Policy carefully before placing your order.

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Eligibility for Returns & Exchanges

• Return or exchange requests must be initiated within 3 days of delivery.

• Requests made after 3 days from delivery will not be accepted under any circumstances.

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Return Conditions

To be eligible for a return or exchange:

• The product must be unused, unwashed, and unworn

• All original tags and packaging must be intact

• The item must be returned in original condition

Products that fail quality checks will not be approved for return or exchange.

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Refund Method

• All approved refunds will be credited only to the ApexLord Wallet.

• Refunds cannot be transferred to a bank account, card, UPI, or original payment method.

• Wallet credits can be used to reorder or exchange products on our website.

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Exchange Policy

• Exchanges are allowed within 3 days of delivery, subject to product availability.

• ApexLord does not offer direct exchanges.

• To exchange a product, you must initiate a return and place a new order using your ApexLord Wallet credit.

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Return & Exchange Charges

• A flat ₹149 return/exchange handling fee will be deducted from the refund or wallet credit.

• This fee covers reverse pickup, quality inspection, and processing costs.

• No charges will be applied in cases of:

• Manufacturing defects

• Incorrect item delivered

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Shipping Charges

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping unless the item is defective or incorrect.

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Refund Processing Time

• Once we receive and inspect the returned item, you will be notified of approval or rejection.

• Approved refunds will be processed within 7 business days and credited to your ApexLord Wallet.

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Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery

• Email us at apexlordindia@gmail.com with clear photos/videos of the issue

• We will arrange a free replacement or full wallet refund, as applicable

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How to Initiate a Return

1. Email us at apexlordindia@gmail.com with your order number and return reason

2. Once approved, you will receive instructions for return pickup or shipment

3. After inspection, wallet credit will be issued if approved

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Important Note

ApexLord reserves the right to:

• Reject returns that do not meet eligibility criteria

• Update or modify this policy at any time without prior notice